Privacy policy
Last updated: 1 September 2026. My Property Pages ("we") is a product of Softcado Pvt Ltd. This policy covers mypropertypages.com, the dashboard, the public property and agent pages we host, and the WhatsApp messages sent through our platform number.
What we collect
- Agents and team members: name, email, password (stored hashed), phone/WhatsApp numbers and profile details you choose to publish, billing records from Razorpay (we never see full card numbers).
- Property pages: the photos, documents and details you upload.
- Buyers who enquire: the name, WhatsApp number, optional email and message they submit — through the enquiry form or the short form shown before the "Chat on WhatsApp" button — plus the property they asked about and the campaign tag (utm) on the link they used. The device may remember these details locally so a returning buyer is not asked twice; that copy stays in the buyer’s browser.
- Technical: server logs (IP, browser, pages requested) kept for security and debugging.
How we use it
To run the service: publish your pages, deliver enquiries to the agent who owns the page, send the instant reply and follow-ups you have switched on, bill your plan and answer support requests. We do not sell, rent or pool leads, and we do not place third-party advertising trackers on your pages — any Google Analytics, Meta Pixel or custom code on a page is added by the agent who owns it, under their own policies.
WhatsApp messages
When an agent has WhatsApp follow-ups switched on, we send messages to a buyer’s WhatsApp number on the agent’s behalf from our verified business number, using the WhatsApp Business Platform operated by Meta. Meta processes the message content and phone numbers as our service provider under its own terms. Messages are limited to the enquiry the buyer made (acknowledgements, reminders, availability updates) unless the buyer has agreed to more; every message includes a way to opt out (for example, replying STOP), and an opt-out is honoured immediately. Buyer numbers are never pooled, sold or shared with anyone except the agent whose page the buyer contacted.
Cookies and similar technologies
Essential cookies keep you signed in and remember your cookie choice. Analytics and marketing tags (Google Analytics, Meta Pixel) may exist on an agent’s public pages — they are configured by that agent, and we load them only after you choose "Accept all" in the cookie bar. See the Cookie policy for the full list and how to change your choice.
Who can see buyer enquiries
Only the agent who owns the page and the team members that agent has added. Team members see the leads assigned to them and unassigned leads.
The website assistant
The chat assistant on this website answers from our own pages. When you ask it a question, your question and the relevant passages from our website are sent to Anthropic, the company that provides the Claude model, to write the answer. Anthropic does not use this to train its models. We do not store the conversation and it is not linked to an account; the chat is kept only in your browser tab and is cleared when you close it. The assistant sets no cookie. Please do not type personal details into it.
Security
All pages and the dashboard are served over HTTPS. Passwords are hashed; buyer leads, seller requests, contact messages and integration secrets are encrypted at rest. The full security audit report sets out what is stored and how. Access to production systems is limited to the operating team.
Retention and deletion
You can delete a property page, a lead or your whole account from the dashboard at any time; deleted content is removed from our live systems immediately and from backups within 30 days. Buyers may ask the agent, or us via the contact page, to delete an enquiry.
We send transactional email (verification, password reset, lead replies you enabled, billing). We do not send marketing email without consent.
Your rights
You may request a copy, correction or deletion of your data at any time via /contact or support@getpropvid.com.
Changes
We will post changes here and update the date above. Continued use after a change means you accept it.