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Support

Step-by-step guides for everything in My Property Pages, on the web and in the app.

Watch how it works

Short walkthroughs of the screens you will use most. Nothing loads from YouTube until you press play.

Full walkthrough: add a property, get leads, follow upThe whole product in five minutes, from creating an account to the agency website.Read the steps: Add a property →
Get leads from a for-sale board with a QR codePrint the QR sheet, a passer-by scans it, and the enquiry reaches you.
See which ad or post brings buyersReports that follow a lead from view to deal and tell your sources apart.

Prefer to read? The written guides below cover the same steps.

Getting started

Set up your account and profile

Properties

Add, change, share and close a listing

Leads

Answer, follow up and keep track

Grow

Automations, ads, team and your own website

Account and billing

Plans, payments and your data

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Common questions

Short answers. Each one links to the guide with the full steps.

How do I add a property?

Open Properties, press Add property, fill in the price, location, description and photos, then press Publish page. The page is live with its own link straight away. See the steps

How do I change the price or photos of a property?

Open Properties, press the property, make the change and press Save changes. The link stays the same. See the steps

How many properties can I add?

2 on the Free plan, 10 on Starter, 20 on Pages, and no limit on Agency.

How do I mark a property as sold or rented?

In Properties, open the three-dot menu on the property and choose Mark as sold or Mark as rented. The page stays online with a badge. See the steps

How do I delete a property?

In Properties, open the three-dot menu on the property, choose Delete and confirm. This cannot be undone; use Hide from my page if you might need it again. See the steps

Where do I see my leads?

In Leads on the dashboard and in the app. You also get a notification on your phone when a new one arrives. See the steps

A buyer messaged me on WhatsApp but I see no lead. Why?

A lead is recorded when the buyer enters their name and number on your page. If someone opens WhatsApp without filling that in, you see a WhatsApp tap but not their details, because we cannot read your WhatsApp chats. Add them by hand with Add a lead. See the steps

How do I add a video to a property page?

Open the property, go to Photos & video and paste a YouTube link into the Video field, then save. It works on every plan, including Free; on the Pages plan you can upload an MP4 of up to 20 MB instead. The video plays at the top of the page. See the steps

How do I get the QR code for a property?

In Properties, open the three-dot menu on the property and choose Download QR code. See the steps

How do I turn on automatic WhatsApp replies?

Verify your WhatsApp number in Profile & settings, then open WhatsApp & automations and switch on the instant reply and follow-ups. See the steps

How do I add a team member?

Open Team, enter their email and press Send invite. Pages includes 3 team logins and Agency 10. See the steps

I forgot my password. How do I sign in?

On the login page choose the option to sign in with a one-time code, or use Forgot password to set a new one. If you signed up with Google or Apple, use that button instead.

How do I cancel my plan?

Open Plan & billing and press Cancel plan. You keep access until the end of the paid period. Subscriptions bought in the iPhone or Android app are cancelled in that store. See the steps

Can I get a refund?

Yes, on your first purchase: write to us within 7 days of the first payment and it is refunded in full to the original payment method. A WhatsApp credit pack can be refunded within 7 days if none of its credits were used. Renewals are not refundable; cancel before the renewal date and you keep access until the period ends. See the steps

Is there a mobile app?

Yes. My Property Pages has an iPhone app and an Android app, and the same account works on the web dashboard. The download buttons are at the bottom of every page of this website.

How do I connect my own domain?

On the Agency plan, open Agency website, add your domain, create the one DNS record you are shown and press Check DNS. See the steps

Who can see my leads?

You and the team members you add. Leads are encrypted on our servers and are never shared with or sold to other agents. The security report has the detail.

Is my data safe and secure?

Buyer leads, seller requests and contact messages are stored with AES-256 encryption, passwords are kept only as hashes, and every page is served over HTTPS. Leads are never shared with or sold to other agents, and you can delete a lead, a page or your whole account at any time. The security report on this website lists what is stored and how.

How do I contact support?

Use the contact page. Tell us the email on your account and what you were doing when it went wrong; a screenshot helps.

Still stuck?

We answer every message ourselves.